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PAYMENT
Q. How can I pay with a credit/debit card?
A. Payments can be made directly using your credit or debit card. Once you click checkout you will be directed to PayPal where you will have the option to choose your method of payment. Contact us with any questions or difficulties using the online payment process.
SHIPPING
Q. When will my order ship?
A. Orders typically ship 1-7 business days after receiving cleared payment.
Q. How long does it take to receive my order once shipped?
A. We ship out of Ontario, Canada, delivery takes 3-10 days depending on your location. You will receive email updates and can opt into text notifications regarding the location of your order. If you require the order sooner please contact us.
Q: Why is my shipping location not listed?
A: Due to carrier limits we are unable to offer shipping to some locations. Please contact us with your shipping location and order specifics, then we may be able to find an alternate solution.
Q: What carriers do you ship with?
A: We regularly ship with Canada Post & UPS. However, if you would like an alternate carrier please contact us.
RETURNS
Q. Can I return my order?
A. Contact us for assistance regarding store credit, exchange or return of any artwork. Do not open a case on the Sales Platform website before having contacted us directly. Communications are required within 3 days of confirmed delivery for store credit or exchange to be considered. All shipping costs are the buyer’s responsibility.
Q. How do I get refunded?
A. If approved for a return the artwork must be packaged with original materials or equivalent quality packaging, and received at Luboart in its original resaleable condition. We will send you packaging instructions once you are approved for a return. Each piece will be inspected upon receipt to determine condition and validity of return.
INSTALLATION & LIGHTING
Q: How do I hang it up and is it heavy?
A: Installation is easy and includes ready assembled mounting hooks on the back of the artwork. The hooks keep a distance of 2 inches (5 cm) from the wall giving it a seamless floating effect. They also allow you to install the artwork’s orientation to hang vertically, horizontally, or diagonally using only one nail or screw per hook. Our artwork is made out of high quality aluminum sheet, making it very light weight. *If you already ordered an artwork and require the instructions, please contact us.*
Q: Can they be hung outside?
A: All of the art can be hung outside in all weather conditions. Each piece created to be hung outside is made out of aluminum and sealed with a clear coat so they will not rust, tarnish or fade (painted artworks). The painted artworks are ready to be hung outside, however the unpainted artworks need a protective UV coating. If you wish to hang it outside, please select the protective UV coating option before adding your unpainted artwork in the cart.
Q: How to clean my art?
A: All painted artworks are covered with clear varnish and also silver artworks optional for outdoor hanging, you can wash like your car.
As for uncoated silver artwork, you can just use a clean dust cloth and if there is anything that doesn't come off, then a clean damp cloth again.
Q: Does the artwork come with lights?
A: NO lighting of any type is included with your order. In some pictures of the unpainted artworks we show directed coloured lights, giving the artwork a splash of colour.
This is only a creative idea we like to show and share with you, it gives you the option to change the colour of your artwork at any time for any occasion and mood.
CUSTOM ORDERS
Q: Can custom art be ordered?
A. Yes, you may customize your size, amount of panels, colour(s), and design.
We provide photos of the artwork for approval during the process and before shipping.
Custom orders are final sale.
Please contact us with your order specifics as well as shipping location for a quote.
Size above 60 x 24 for a single panel and 66 x 24 for multi panel is considered custom made.